In order to improve the service offered to customers, have been set up information points for the assistance to customer...

TRAVEL TICKETS RAILWAY SERVICE The travel tickets Ferrotramviaria are issued in the following types: Single journey tick...

REFUNDS REFUNDS FOR IRREGULARITIES IN TICKET PURCHASE Refunds for anomalies in ticket purchases made "online" or th...

CUSTOMER SATISFACTION Ferrotramviaria is committed to assessing the level of traveller satisfaction through the interna...

Travellers equipped with a valid travel document are covered by insurance during transport and in the railway premise ar...

THE RIGHTS OF TRAVELERS Citizens who move within the territory using public transportation services have the following t...

Ferrotramviaria has care staff training, targeting service efficiency and satisfaction of the traveler. The selection of...

Ferrotramviaria, to meet the needs of its passengers, offers assistance services to customers with disabilities and / or...

CUSTOMER INFORMATION Ferrotramviaria S.p.A. provides customers with accurate information on the services offered in acco...

Any lost property found by the Corporate Staff in stations and stops is delivered to the Station Chief.Any lost property...

The Traveler can bring free, either on the train or on the bus, the neck of a weight not exceeding 10 kg and no larger t...

To facilitate passenger traffic, a lift has been installed to provide rapid connection between the platform level of the...

TRANSPORT FOR CHILDREN On both rail and road services, children under the age of 10 travel for free, provided they are ...

PURPOSE OF THE SERVICE CHARTER The Service Charter is an important tool for dialogue between the Company and its Custome...

In line with the objectives of safeguarding traveller satisfaction, Ferrotramviaria is committed to ensuring comprehensi...

Ferrotramviaria, with the aim of enhancing and improving its services, has initiated commercial agreements, partnerships...