The traveler holding a regular ticket is protected by insurance coverage during the travel and in railway areas where access is allowed.

In case of damage to persons or property for which the passenger repents responsibility of the Company, the passenger can promptly inform the staff on duty about the details of the incident, providing his personal data and general damages.

The user must also forward the complaint of damage to the "Direzione generale Trasporto - Ferrovie del Nord Barese", attaching the necessary documentation required by the insurance company that protects the Company, to which the practice is sent for the rest, to assess the existence and extent of compensation.

Ferrotramviaria S.p.A Direzione Generale Trasporto
Piazza A. Moro, 50/B - 70122 Bari

Partita Iva: 00890311004 - C.F.: 00431220581
Registro imprese: CCIAA ROMA n. 00431220581
Capitale sociale: 5.000.000 € I.V. - R.E.A. n. 83839