Safeguarding the satisfaction of the travelers, Ferrotramviaria SpA is committed to ensure the widest possible protection of users in case of submission of complaints, comments and inquiries about services, providing also reimbursement forms about any shortcomings and irregularities during the service.



Redemption requests may be sent as follows:


  • Using the special REGISTER COMPLAINTS available to the public at all stations on the railway line;

  • By calling 080 5299348 - RELATIONS OFFICE WITH CUSTOMERS. The service is working from 9.00 to 13.00 on weekdays from Monday to Friday;

  • By calling 080 5299111 - SWITCHBOARD. The Customer Care service is available every day from Monday to Sunday, from 5.00 to 24.00;

  • Fax, to the number 080 5235480;

  • Ordinary mail address:



Direzione Generale Trasporto

Ufficio Relazioni con la Clientela

Piazza Aldo Moro n. 50/b - 70122 BARI;


  • Using the official App "Ferrotramviaria SpA" for mobile devices with Android and Apple operating systems (IOS), clicking on the "Contacts / Messages".


In order to take consideration of the complaint, you need to supply personal information and address. For all cases that require a response, the Company will pay attention to interested parties, in writing, promptly and within a period of time not exceeding 30 days from the date of the company protocol.

Elenco allegati

Service Quality Report - 2022
Bus Service - Claim form
Train Services - Claim form

Ferrotramviaria S.p.A Direzione Generale Trasporto
Piazza A. Moro, 50/B - 70122 Bari

Partita Iva: 00890311004 - C.F.: 00431220581
Registro imprese: CCIAA ROMA n. 00431220581
Capitale sociale: 5.000.000 € I.V. - R.E.A. n. 83839