Ferrotramviaria has care staff training, targeting service efficiency and satisfaction of the traveler. The selection of the employees that are involved directly with the public is to ensure the preparation and the adequacy of communication.

Employees that have relationships are provided with an identification card, indicating the task being performed, the identification number and photography. In case of telephone calls, upon request, the office clerks are required to provide their name, their title and the name of the office they work for.

Employees that have relationships with the public, in the exercise of duties, wear the business uniform and is required to get particular attention to his personal care. Are not permitted forms of neglect and/or excessive eccentricity.

Employees are sensitized to speak a clear and understandable language during information and communication with the public. In particular, employees in contact with the users are required to be ready and available, treating with respect and courtesy, in order to establish a relationship of trust and collaboration.

Ferrotramviaria S.p.A Direzione Generale Trasporto
Piazza A. Moro, 50/B - 70122 Bari

Partita Iva: 00890311004 - C.F.: 00431220581
Registro imprese: CCIAA ROMA n. 00431220581
Capitale sociale: 5.000.000 € I.V. - R.E.A. n. 83839