Safeguarding the satisfaction of the travelers, Ferrotramviaria SpA is committed to ensure the widest possible protection of users in case of submission of complaints, comments and inquiries about services, providing also reimbursement forms about any shortcomings and irregularities during the service.
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Redemption requests may be sent as follows: |
FERROTRAMVIARIA SpA - FERROVIE DEL NORD BARESE E AUTOLINEE Direzione Generale Trasporto Ufficio Relazioni con la Clientela Piazza Aldo Moro n. 50/b - 70122 BARI;
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In order to take consideration of the complaint, you need to supply personal information and address. For all cases that require a response, the Company will pay attention to interested parties, in writing, promptly and within a period of time not exceeding 30 days from the date of the company protocol.