Servizi


INFO POINT

Info point

In order to improve the service offered to customers, have been s...

TICKET VALIDITY

Ticket validity

SINGLE TICKET FOR RAILWAY AND BUS Since December 2008, Ferrotramvia...

REFUND

Refund

You are entitled to a refund in case of suspension of service for reasons of default attributa...

CUSTOMER SATISFACTION

Customer satisfaction

  Ferrotramviaria, thanks to fact finding investigations on a sample of travelers...

INSURANCE

Insurance

The traveler holding a regular ticket is protected by insurance coverage during the travel and...

RIGHTS AND RESPONSIBILITIES

Rights and responsibilities

Using public transport services on the territory, the travellers are entitled to the following ri...

OUR OPERATORS

Our operators

Ferrotramviaria has care staff training, targeting service efficiency and satisfaction of the travel...

SERVICES FOR DISABLED PASSENGERS

Services for disabled passen...

  Services for disabled passengersWe pledge to keep purs...

VISITOR INFORMATION

Visitor information

For better and easier use of the service, in each station are exposed the timetables of the trai...

LOST PROPERTY

Lost property

Any lost property found by the Corporate Staff in stations and stops is delivered to the Stat...

TRANSPORT OF LUGGAGE, BYCICLES AND ANIMALS

Transport of luggage, bycicles...

The Traveler can bring free, either on the train or on the bus, the neck of a weight not exceed...

LIFT CONNECTION

Lift connection

In order to facilitate the passenger traffic, there was realized a lift connection that allows ...

SINGLE TICKET

Single ticket

The integrated single ticket for travel in Puglia, allows travelers of Puglia and Lucania in ...

SERVICE CHARTER

Service charter

The Service Charter is characterized as the document that sets out the rules applied in the relati...

PROTECTION OF THE TRAVELER

Protection of the traveler

Safeguarding the satisfaction of the travelers, Ferrotramviaria SpA is committed to ensure the wid...

TRADE AGREEMENTS AND CONVENTIONS

Trade agreements and convent...

In order to reinforcing and improving the service, Ferrotramviaria has started trade agreeme...

Ferrotramviaria S.p.A Direzione Generale Trasporto
Piazza A. Moro, 50/B - 70122 Bari

Partita Iva: 00890311004 - C.F.: 00431220581
Registro imprese: CCIAA ROMA n. 00431220581
Capitale sociale: 5.000.000 € I.V. - R.E.A. n. 83839